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When I initially ordered from Liberator I spoke with a very helpful lady named Dana. She told me to save her number and call when I need to reorder. The company called every week saying it was time to "re-order" and I finally told them I am old enough to know when it...
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I didn't like
  • Very poor initiative
  • Customer service
#1230055
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Liberator Medical - Horrible

while they answer the phone immediately..connect to agent immediately....that's where the positive feedback ends...their products seem to be made...primarily in China.. when we requested..a specif product..all kids of excuses were given...sad excuse for a con Sumer driven company
#1227701
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This is the email I finally end up sending to the VP of Operations. Dear Mr. Leger, First, let me apologize for having to send this email. As a professional myself, I understand there are several lines for defenses that should have been able to resolve my concerns...
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#1220866
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I am currently on Medicare fixed-income the company knew that when I contacted them concerning catheters that were available on their webpage. They sent me the order for 3 months then sent me a bill for $1,000 knowing that I was on a fixed income. When I talk to...
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2.1
#1210620
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Liberator Medical - Customer

They have a shipper what can not find my front door They keep using them over and over again when I asked them use another shipper 2 and 3 please use another shipper what will find my front door
#1209990
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Liberator Medical - Customer

They have a shipper That can not find my front door and they want to keep using them after told them not too
1.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
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Value for money
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#1209982
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New to all this, my husband has 2 bags now and not much info... All the reviews aren't very promising.thought i could try samples and get some info. But I'm not even willing to try that.. You have enough stress dealing as it is let alone incompasionate service.....
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Anonymous
Angela Cook

Choose someone else. This place will drive you crazy! I started in 2015 getting supplies here. Every single month, I would have to call to place an order there is no way to do...

#1195124
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I used airway oxygen for years. They often "forgot" to ship my illiostomy supplies on time. Because of this I had to go to the er after running out of supplies several times. Liberator always calls to remind me to order and has never been late, but this is not why I'm...
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#1189001
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When I called today to check where my mastectomy bras were I was told they weren't shipped because they had no doctor's order, despite my having obtained an order the previous time I placed an order. They claim they've had no M.D. order since 2014, which isn't true. In...
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3.3
#1161191
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Ordered catheters for my bedridden husband, They did not come so I called as I was down to three. They told me they were having a shortage and they had none. Why did you not email me so I could get some elsewhere? The manager was rude and uncaring. He told me to call...
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#1137259
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