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Liberator Medical - Really bad service

I ordered supplies 20 days ago and when I checked on order which had not arrived, I got no help....not good
I didn't like
  • Customer service
#1452330
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Liberator Medical - Ostomy supplies

I have gave this company more credit than they deserve, thier reps are very unprofessional, never seem to know what they are doing, i ordered my husbands ostomy supplies from them, first they sent them to the wrong address, and he ran out before they could get it rite! He had to miss work! Then when they finally came, they sent the wrong products! After way to long finally got his supplies, then i am told that he cnt order what he uses, why because they said our ins wnt cover them anymore, well i found a very good company that does cover them with our best ins, it was a total nightmare,! Please dnt do business with these people
#1430248
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Liberator Medical in Stuart, Florida - Bungled medicare documentation

Company, each year, fails to obtain needed doctor prescription for supplies, and expects the customer to resolve, and ceases to send supplies. The doctor's office finds no record of contact by Liberator. Accordingly Liberator has been replaced with a new supplier.
1.0
Details
Customer service
Prescription Services
Reliability
I didn't like
  • Bungled medicare documentation
#1425282
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I've been receiving Catheters for OVER Four (4) years. I've Never had to call them... They call me and ask if I am ready to order the Catheters. If I say no, they ask how many I have on hand and tell me that should be enough to last 'X' number of days and that they...
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#1389819
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Failure to ship necessary medical supplies. I am living with a spinal cord injury and am dependent on catheters in order to use the restroom. I called on 09/21 around 5 pm to reorder my medical supplies. I was informed that my supplies would arrive no later than...
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Anonymous
RONALD. L CORMAN. Retired disabled Navy Veteran

Tried for almost a month to get catheters, that 3.0 liberty. All I got was a run around for almost a month. Doctor sent Script and ordered 5 times. Did a three way call with i...

1.0
#1368861
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Liberator Medical - Television Ads

If somebody has a problem and they need their products that would be a private issue between a patient and their doctor. And the doctor would know where to get the product. The rest of shouldn't have their ad jammed down our throats every 5 to 10 minutes. And forced to consantly hear about somebody else's *** problem.
#1353772
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Liberator Medical - They stink

Four times my order was sent to the wrong address. I ordered in May and now it is September and I still have not gotten it.
#1347552
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I originally ordered my items at the end of June. I still do not have a complete order – this is the end of August! My order included four bras, got three still haven’t gotten the correct one for the fourth. My order included new mastectomy prosthetics which I was told...
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#1341947
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I called liberator about some samples for ostomy supplies. The person I talked to was very pushy. Anyway she switched my supplier and never sent my supplies. When I called them the customer support people were nice and I told them I was out of supplies. They sent me...
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1.2
#1337314
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Contact Liberator Medical

Mailing Address:
Liberator Medical Supply Inc
2979 SE Gran Park Way
Stuart, Florida 34997
United States
Phone:
(888) 244-0789
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Liberator Medical Products and Services

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Liberator Medical - TV AD

We keep getting their tv ads jammed down our throats about every 10 minutes while watching a show. If a person has that type of problem that a private issue between a doctor and his patient. And the doctor will know where to get the product needed. Those of us that don't have that problem don't want to constantly have to listen to a sales pitch for products for other peoples *** problems.
#1312935
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